Skip to content

Jira Connector Configuration

1. Install the Glean app

  1. Go to https://marketplace.atlassian.com/apps/1222715/glean-crawler-for-jira
  2. Click Get it now.
  3. Select the Jira site you're connecting, click Install App, and complete the installation process.

    https://app.glean.com/images/admin/jira-cloud/install-app.png

2. Set up the basics

  1. Sign in to Jira as an admin. Copy your Atlassian domain from the URL bar and paste it into Glean:

    https://<your_atlassian_domain>.atlassian.net
    

  2. Go to https://admin.atlassian.com

  3. Click the 3 dots belonging to the organization matching your Atlassian domain from step 1, then click on Manage product access.

  4. Click on Manage access for the Jira Software Product.
  5. Enter the default groups (there might be only one) as a comma-separated list in Glean.

    Warning

    Only users in the provided product access groups will be able to see results in Glean.

    1. Click Save in Glean.

https://app.glean.com/images/admin/jira-cloud/default-group.png

3. Configure Webhook and Activity Plugin

3a. Connect the Webhook

  1. After clicking Save in Glean in the previous section, refresh the page in your browser. This will allow the newly generated webhook link to be fetched and populated (in Step 5 below).
  2. Go back to Jira, i.e. https://<your_atlassian_domain>.atlassian.net/jira, click on the Settings gear in the top right corner, then click Apps > Manage apps.
  3. Click on Settings near the bottom of the page and ensure Enable development mode and Enable private listings are selected. Click Apply and refresh the page.
  4. Click on Upload app near the top right of the page.
  5. When viewing these instructions in the Glean Admin UI, a unique Webhook URL will be displayed. Copy and paste it into the box that appears in the Jira interface. The URL will be of the form:
    https://marketplace.atlassian.com/files/1.0.0-AC/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
    
  6. Click Upload.

3b. Install the Activity Plugin

  1. Go to https://marketplace.atlassian.com/apps/1229003/glean-activity-plugin-for-jira-cloud.
  2. Click Get it now.
  3. Select the Jira site you're connecting to, and click Install App to complete the installation process.

Success

The Jira connector is now configured. You can either start a crawl or configure what content should be included/excluded from the crawl.